Dear Southeastern trains…
Today, I started to wonder how many of the unfortunate souls that fling themselves beneath your trains every year, do so as a direct result of your shoddy service.
This morning, despite the clement weather and ideal travelling conditions, my train to work (London) was 30 minutes late. I was consequently late for work, despite catching a whole train earlier than I need to to account for this type of occurrence.
As it happened, despite having to make up the time after work, I needn’t have worried about missing my usual train home. Thanks to a ‘broken down train’ in the Sole Street area, I, alongside many hundreds of other passengers, was left stranded in the cramped and sweltering conditions of Victoria Station for a full hour.
So, in just one day, you have managed to steal over 90 minutes of my life that I’ll never get back. But the real shitter is, that no matter how many times you delay my trains and make me late, I receive no compensation on my season ticket and I’m charged an increased fare every January.
As I’m unable to choose my train provider, I’m forced to rely on your despicable service, all for the princely sum of £3600 a year (and that’s without tube travel). You extort 15% of my salary from me and yet continue to unapologetically provide me with a massively inadequate experience.
Maybe you feel that, as I have no other options, you’ve no motivation to improve your service? Of course you haven’t. Thanks to you, despite careful planning including time allowances for the delays I’ve come to expect, I have been late for work, job interviews, social occasions and transport links more times than I care to remember.
Commuting to work is not an enjoyable experience. I can’t blame anyone who refuses to give up their car when yours is the service they’re faced with as an alternative. Please spend a little time in the future attempting to make your service a little more bearable, as I feel your ineptitude has contributed disproportionately to my cynicism and negative outlook on life.
On a side note, please learn to use the air conditioning on your trains. Just because it is warm outside, does not mean that we all wish to freeze while we travel home.
Filed under: General | 4 Comments
Tags: complaint, southeastern trains